Eligibility for Returns and Refunds

• Timeframe: Items are eligible for return and refund if requested within 7 days of delivery.
• Condition: To be eligible, the item must be:
  • Unworn, unwashed, and in original condition with all tags attached.
  • In its original packaging, including any boxes, dust bags, or other accessories.
  • Free of any odors, stains, or damage.
• Non-Returnable Items: Certain items, such as intimate wear, jewelry, and clearance items, are non-returnable. These items will be marked as “Final Sale” on the product page.

2. Return Process

• Step 1: Contact our Customer Support at support@redrubyfashion.com or +91 9459746555 to initiate a return. Please include your order number and reason for the return.
• Step 2: Our support team will provide you with return instructions and the return shipping address.
• Step 3: Once you have received the return instructions, please send the item back to us within 7 days. The shipping cost for returns is borne by the customer unless the return is due to a defect or incorrect item.

3. Refund Process

• Inspection: Once your return is received, it will be inspected to ensure it meets our eligibility criteria.
• Approval: If the return is approved, your refund will be processed within 5-7 business days. You will receive a notification email once the refund has been processed.
• Refund Method:
  • Original Payment Method: Refunds will be issued to the original payment method.
  • Store Credit: Alternatively, you may choose to receive a refund in the form of store credit for future purchases.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process above for a refund, and place a new order for the desired item.

5. Defective or Incorrect Items

If you receive an incorrect or defective item, please contact us within 48 hours of delivery. We will arrange a replacement or full refund, including return shipping fees if applicable.

6. Refund Exceptions

• Late Returns: Items returned after 7 days of delivery may not be eligible for a refund.
• Partial Refunds: In certain cases, only partial refunds may be granted (e.g., items with minor signs of wear).

7. Contact Us

For any questions regarding returns or refunds, please reach out to our customer support team:

• Email: support@redrubyfashion.com
• Phone: +91 9459746555 (Mon-Fri, 9 AM to 6 PM IST)

Thank you for shopping with Red Ruby Fashion! We value your trust and strive to provide a hassle-free shopping experience.

Safety First

We are committed to ensuring 100% Purchase Protection for our customers by offering genuine products, secure payment gateways, and easy returns for items purchased on MiranaFashion.com.

Easy Returns

Need to return or exchange your product? It’s simple! Just raise a return request within 7 days of product delivery.

How can I raise a return request?

Please reach out to support@miranafashion.com within 7 days of order delivery. Our customer support team will get back to you within 48 hours of receiving your request.

Who Pays the Shipping Charges for Returned Products?

We offer a pick-up facility for locations covered by our logistics partners. Our partner will pick up the return package within 2-5 business days from the date the request was placed.

If the reverse pick-up option is unavailable at your location, you may self-ship the products to us using a reliable courier service after raising a return request. Please ensure the products are unused, unwashed, and all tags are intact. We will reimburse the return courier charges.

How long does it take to get my refund?

The refund will be initiated within 48 hours of approval from the returns team and should reflect in your account within 3-5 working days.

Can I return some products from a bundle offer (e.g., Buy 2 and Get 1 Free, Buy 3 and Get 50% OFF) and still remain eligible for the offer?

No, if you decide to return only part of the products included in a bundle offer, the discount for the bundle may no longer be valid.

Can I get an exchange for products purchased on Sale/Offer?

Happiness Guaranteed

If you have a problem, we will solve it. Just reach out to our customer support team. Call us at +91 9459746555 or WhatsApp us.